If you are struggling to log into the website, then contact support via the Account Recovery tool. If the above solutions don't work, contact Bethesda Customer Support for further assistance.This would be most relevant if you have purchased the game through a third party retailer, rather than from, the Xbox Marketplace, or PlayStation Store. If you haven't already, redeem the retail code of the game and link it to your account.On the flip side, if you aren't using a VPN, or it's just your local server that's having an issue, then using a VPN can sometimes resolve the problem. If you are using a VPN, switch it off.The classic, tried-and-trusted, turn it off and on again. Start by restarting the device you are trying to play on.But if the servers are showing as working, then the next steps in your troubleshooting journey are as follows:
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